At MCS, our customers are the foundation upon which our company is built.

The support we offer our customers has become our #1 product. We view our customers as our business partners and provide a variety of services to meet each customer's ongoing technology needs. MCS provides all customers with a comprehensive support program. These services include:

SYSTEM UPDATES
Periodically our support department distributes new features and functions that have been added to the system.

CUSTOM CLIENT LOGIN
Each MCS client has a personnel login in to the MCS Web Site. The site facilitate support by archiving training sessions, tutorials, documentation, and specific ‘how to’ search.

TOLL FREE PHONE SUPPORT
MCS customers have unlimited use of our 800 line for answers to any questions or problems related to the MCS application.

DIAL - IN SUPPORT
MCS provides dial-in support for problems that cannnot be solved over the telephone. This service allows us to quickly diagnose system issues and problems ASAP.

E - MAIL SUPPORT
Always an option for customers to ask a quick question regarding any MCS application.

WEB SEMINARS
We hold regular web seminars designed to demonstrate and educate customers on MCS applications and new technologies.
Past topics included:
 - EDI - Receive
 - EDI - Send
 - Reporting
 - Commissions

WHAT ADDITIONAL SERVICES DOES MCS PROVIDE?
 - Custom Programming
 - Custom Training
 - Report Writer Services
 - Third Party Application Integration
 - Data Warehousing

A LITTLE ABOUT OUR SUPPORT TEAM...
Each member of the MCS Customer Support Team has been thoroughly trained in all MCS applications. We realize this is not enough, which is why all support representatives have completed or are training for a variety of certifications from Microsoft to enhance our Microsoft Certified Solution Provider status. A staff that is up-to-date with the most current applications and operating systems will ensure your company receives optimum training and support.